Privacy Policy

Practical Luxury Builders (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through this website and in the course of providing our construction and renovation services, how we use it, and the choices you have.

Information we collect

We collect the following categories of information:

• Information you give us. Your name, email address, mobile or landline phone number, property address, and the details of your enquiry when you submit our contact form, call us, or email us.
• Project information. Information relating to a property or project you ask us to work on, including plans, specifications, budgets, and correspondence.
• Technical information. Standard server and browser information such as IP address, browser type, and pages visited, collected automatically when you use this website.

How we use your information

• To respond to your enquiry and schedule a consultation.
• To prepare estimates, plans, budgets, and contracts for work you request.
• To communicate with you about a project that is underway, including scheduling and progress updates.
• To send you information about our services where you have asked to receive it.
• To meet our legal, regulatory, insurance, and record-keeping obligations.

Mobile Information

Mobile Information. We collect mobile phone numbers to send you consultation scheduling and reminders, project status updates, replies to your enquiry, and occasional promotional offers or new property announcements via SMS text message, with your consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You may opt out of receiving text messages at any time by replying STOP. For help, reply HELP or contact us at rachel@practicalluxurybuilders.riyaplatforms.com or (704) 615-9594.

Full details of our text messaging program, including message types and frequency, are set out in our SMS Terms & Conditions.

How we share information

We do not sell your personal information. We share information only where it is necessary to carry out the work you have asked us to do or where the law requires it, for example:

• With subcontractors, suppliers, designers, and inspectors working on your project, and only to the extent needed to perform that work.
• With service providers who support our business operations, such as hosting, email, and messaging providers, under obligations of confidentiality.
• Where required by law, regulation, legal process, or to establish or defend legal claims.

As stated above, text messaging originator opt-in data and consent are excluded from all sharing, and are not shared with any third parties.

Data retention

We keep enquiry and project information for as long as needed to provide our services and to meet legal, tax, insurance, and warranty obligations, after which it is deleted or archived.

Your choices

• Text messages. Reply STOP to any message to opt out at any time. You will receive one final message confirming your unsubscribe.
• Email. Ask us to stop sending informational emails by replying to any message or contacting us using the details below.
• Access and correction. Contact us to request a copy of the personal information we hold about you, or to have it corrected or deleted, subject to our legal obligations.

Security

We take reasonable measures to protect the information we hold against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s privacy

This website is not directed at children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised, and any changes take effect when posted here.

Contact us

Questions about this policy or about the information we hold can be directed to:
Practical Luxury Builders
2764 Pleasant Rd, #11102, Fort Mill, SC 29708
(704) 615-9594
rachel@practicalluxurybuilders.riyaplatforms.com
Monday – Friday, 9:00 AM – 5:00 PM